GOAL
Create and align UX research & user centricity standards to enable UX researchers & non-UX researchers to use them in a global, agile and diverse corporate environment
SITUATION
Non-existant best practice or template sharing cross teams, big-effort in case of internal particpant recruitment, underdefined globally applicable methods and guidelines & potentially show-stopping data security rules on the horizon
A group-wide awareness of users being important just starting out.
My role: set it up, facilitate, create & maintain the UX research system as well as drive the topic
COMPLICATION
A multitude of stakeholders with diverse experience levels in UX research and combined with experts that love to discuss and define in methodical dephts 😉
RESOLUTION
After facilitating numerous talks, workshops and iteratively enhancing solutions, we started out with…
Phase 1: 1 central UX (research) approach, outlining group-wide stakeholder-aligned methods, results, efforts, prices and definitions of UX, UX research, roles, responsibilities and collaboration model
1 central knowledge hub in Confluence and a definition on how to document and store general standards as well as project based UX research activities
1:1 onboardings for UX researchers
Continuously gathering best practices, good examples, ideas and wishes from UX researchers and UX enthusiasts
Tools used: PPT, Confluence
Phase 2: Continuously collect, enhance and add new approaches, methods, templates and best practices and an aligned definition of the company-specific UX research activity process steps en detail
1 open SharePoint site to provide access to all material and documentation as well as a central place to store UX research results for group-wide insights sharing
Access to the UX research & insights repository optimised for different target group needs, such as UX researchers, product/ business owner or other stakeholders and colleagues
1 central Community of Practice to present, share and connect the UX research & design community
1 newsletter to share UX research & design updates
Self-service onboarding material for UX researchers & UX designers
Tools: SharePoint, MS Teams, + any deliverable format needed
